Refund & Modification Policy

Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. Please take a moment to review our updated policy regarding refunds and modifications.

Tailoring Services

First alteration: Complimentary if requested within 7 days of delivery
Standard tailoring: QAR 150 per abaya
Full resizing: QAR 200 per abaya

Please note that tailoring requests are accepted up to 10 days after receiving your order.

Shipping Fees

Local Delivery (Doha): QAR 50 (paid directly to the delivery driver)
International Shipping: QAR 150

Modifications Only – No Returns or Exchanges

We do not offer product returns or exchanges. However, if you are not fully satisfied with your order, we are happy to assist you with possible modifications to meet your needs.

Eligibility for Modifications

The item must be in its original condition, unused, and undamaged.
The request must be submitted within 14 days from the date of purchase.
A valid proof of purchase (receipt or order confirmation) is required.

Order Cancellation Policy

Once an order is placed and confirmed, it cannot be canceled under any circumstances. All orders are final and non-refundable.

Shipping & Handling Costs for Modifications

Customers are responsible for any shipping or handling fees related to the modification process, unless the return is due to an error on our part (e.g., wrong or damaged item received).

Refunds

Refunds are not available under any circumstances. Once the order is confirmed, it is considered final.

Policy Updates

This policy is subject to change without prior notice. We recommend reviewing it periodically to stay informed of any updates.

If you have any questions or need further assistance regarding this policy, please contact our customer service team. We are here to support you and ensure your satisfaction with our products.